Privacy Policy

International Security Services, Inc.

Effective Date: June 4, 2025
Last Updated: June 4, 2025


1. Introduction

International Security Services, Inc. (“ISS,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, store, share, and protect information about you when you visit our website at https://nyguards.com (the “Site”) or use our services.

This Privacy Policy applies to all users (“you,” “your,” or “User”) of our Site and services, including visitors, customers, job applicants, and anyone who interacts with our business.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.


2. Information We Collect

2.1 Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

Contact and Identification Information:

  • Full name (first, middle, last)
  • Email address
  • Phone number (mobile and landline)
  • Mailing address (street, city, state, ZIP code)
  • Date of birth
  • Government-issued identification numbers

Professional and Employment Information:

  • Resume and CV details
  • Employment history and references
  • Educational background and certifications
  • Professional licenses and credentials
  • Security clearance information
  • Background check results
  • Emergency contact information

Service-Related Information:

  • Service requests and quotes
  • Booking and appointment details
  • Special requirements or preferences
  • Communication preferences
  • Feedback and survey responses

Financial Information:

  • Payment card information (credit/debit card numbers, expiration dates, CVV codes)
  • Bank account information
  • Billing addresses
  • Transaction history
  • Invoice and payment records

Communication Data:

  • Messages sent through contact forms
  • Email correspondence
  • Phone call records and recordings (where legally permitted)
  • Chat logs and support tickets
  • Marketing communication preferences

2.2 Information We Collect Automatically

Technical Information:

  • IP address and geolocation data
  • Device identifiers (MAC address, device ID)
  • Browser type, version, and language settings
  • Operating system and device information
  • Screen resolution and display settings
  • Referring and exit URLs
  • Search terms used to find our Site

Usage and Analytics Data:

  • Pages visited and time spent on each page
  • Click-through rates and user interactions
  • Session duration and frequency of visits
  • Download and upload activity
  • Error logs and crash reports
  • Performance metrics and load times

Cookies and Tracking Technologies:

  • Session cookies and persistent cookies
  • Web beacons and pixel tags
  • Local storage and session storage
  • Analytics cookies
  • Advertising and marketing cookies

2.3 Information from Third Parties

We may receive information about you from:

  • Background check providers and verification services
  • Credit reporting agencies
  • Social media platforms (when you connect your accounts)
  • Business partners and referral sources
  • Public records and databases
  • Previous employers and references
  • Government agencies and law enforcement (as required by law)

3. How We Use Your Information

3.1 Primary Business Purposes

Service Delivery:

  • Providing security services and consultations
  • Processing and managing bookings through Checkfront
  • Scheduling appointments and sending reminders
  • Delivering requested information and resources
  • Customizing services to meet your specific needs

Customer Support:

  • Responding to inquiries and support requests
  • Resolving technical issues and complaints
  • Providing assistance with account management
  • Following up on service satisfaction

Employment and Human Resources:

  • Processing job applications and conducting interviews
  • Performing background checks and verification
  • Managing employee records and benefits
  • Conducting performance evaluations
  • Ensuring workplace safety and security

3.2 Business Operations

Payment Processing:

  • Processing payments and managing billing
  • Preventing fraud and unauthorized transactions
  • Maintaining financial records and tax compliance
  • Managing subscriptions and recurring payments

Legal and Regulatory Compliance:

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Maintaining records as required by law
  • Ensuring licensing and certification compliance

Security and Safety:

  • Protecting against fraud, abuse, and security threats
  • Monitoring for suspicious activities
  • Investigating potential violations of our terms
  • Ensuring the safety of our employees and clients

3.3 Marketing and Communications

Direct Marketing:

  • Sending promotional emails and newsletters
  • Providing information about new services
  • Sharing industry news and updates
  • Conducting market research and surveys

Analytics and Improvement:

  • Analyzing website usage and user behavior
  • Improving our services and user experience
  • Developing new features and offerings
  • Conducting quality assurance testing

For users in the European Union and other jurisdictions with similar privacy laws, we process personal data based on the following legal bases:

Consent: When you have given clear consent for specific processing activities Contract Performance: When processing is necessary to fulfill our contractual obligations Legal Obligation: When required by applicable laws and regulations Legitimate Interests: When necessary for our legitimate business interests that don’t override your privacy rights Vital Interests: When necessary to protect life or prevent serious harm Public Task: When performing tasks in the public interest or exercising official authority


5. Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes.

We may only share your information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted service providers who help us operate our business, including:

  • Checkfront (booking and payment processing)
  • Payment processors and merchant services
  • Email service providers
  • Web hosting and technical support services

All service providers are contractually required to protect your information and use it only for the services they provide to us.

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect the rights, property, or safety of ISS, our users, or the public
  • Investigate potential violations of law or our policies

6. Data Retention

6.1 Retention Periods

Customer Data: Retained for the duration of the business relationship plus 7 years for tax and legal compliance Employment Records: Retained according to applicable employment laws (typically 3-7 years after termination) Marketing Data: Retained until you opt-out or for 3 years of inactivity Technical Data: Retained for 2 years for security and analytics purposes Legal and Compliance Data: Retained as required by applicable laws and regulations

6.2 Secure Deletion

When retention periods expire, we securely delete or anonymize personal information using industry-standard methods.


7. Data Security

7.1 Security Measures

Technical Safeguards:

  • Encryption of data in transit and at rest (AES-256 or equivalent)
  • Secure Socket Layer (SSL) certificates for all web communications
  • Multi-factor authentication for system access
  • Regular security updates and patches
  • Intrusion detection and prevention systems
  • Network firewalls and access controls

Administrative Safeguards:

  • Employee background checks and security training
  • Access controls based on job responsibilities (principle of least privilege)
  • Regular security audits and assessments
  • Incident response and breach notification procedures
  • Data handling and privacy policies for staff

Physical Safeguards:

  • Secure data centers with controlled access
  • Environmental controls and monitoring
  • Secure disposal of physical media
  • Visitor access controls and monitoring

7.2 Data Breach Response

In the event of a data breach, we will:

  • Investigate and contain the breach immediately
  • Assess the risk to affected individuals
  • Notify relevant authorities within required timeframes
  • Inform affected users without undue delay
  • Take corrective measures to prevent future breaches

No method of transmission or storage is 100% secure. While we implement robust security measures, we cannot guarantee absolute security.


8. Your Rights and Choices

8.1 Access and Control Rights

Depending on your jurisdiction, you may have the following rights:

Right of Access: Request a copy of the personal data we hold about you Right to Rectification: Request correction of inaccurate or incomplete data Right to Erasure: Request deletion of your personal data (“right to be forgotten”) Right to Restrict Processing: Request limitation of processing in certain circumstances Right to Data Portability: Request transfer of your data to another organization Right to Object: Object to processing based on legitimate interests or for marketing Right to Withdraw Consent: Withdraw consent for processing (where applicable) Right to Lodge Complaints: File complaints with supervisory authorities

8.2 Communication Preferences

Email Marketing: Unsubscribe using the link in our emails or contact us directly Text Messages: Reply “STOP” to opt-out of SMS communications Phone Calls: Request to be added to our do-not-call list Postal Mail: Contact us to opt-out of physical mail communications

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.


9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

Essential Cookies: Required for basic site functionality and security Performance Cookies: Help us understand how visitors use our site Functionality Cookies: Remember your preferences and settings Marketing Cookies: Used to deliver relevant advertising and track effectiveness

9.2 Third-Party Cookies

Our site may contain cookies from:

  • Google Analytics and Google Advertising
  • Social media platforms (Facebook, LinkedIn, Twitter)
  • Marketing and advertising networks
  • Customer support and chat tools

You can manage cookies through:

  • Browser settings and privacy controls
  • Third-party cookie management tools
  • Opt-out links provided by advertising networks
  • Our cookie preference center (if available)

10. Children’s Privacy

11.1 Age Restrictions

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11.2 Parental Rights

If we become aware that we have collected personal information from a child under 18, we will:

  • Delete the information immediately
  • Notify the parents or guardians
  • Implement additional safeguards if interaction with minors is necessary for our services

11. State-Specific Privacy Rights

12.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

Right to Know: Categories of personal information collected and shared Right to Delete: Request deletion of personal information Right to Opt-Out: Opt-out of the sale of personal information Right to Non-Discrimination: Equal service regardless of privacy choices Right to Correct: Request correction of inaccurate personal information

We do not sell personal information to third parties.

12.2 Other State Rights

Residents of other states with privacy laws (Virginia, Colorado, Connecticut, etc.) may have similar rights. Contact us for information about your specific rights.


12. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites.

13.2 Social Media Integration

If you interact with social media features on our Site, those platforms may collect information about you according to their own privacy policies.

12.3 Third-Party Services

We use various third-party services that have their own privacy policies, including Checkfront, Google Analytics, and payment processors. We encourage you to review their privacy policies to understand how they handle your information.

12.4 Customer Reviews and Testimonials

We may display customer reviews and testimonials on our website that include customers’ names and quotes about our services. These reviews help potential customers understand the quality of our services. All testimonials are used with permission or are from publicly available sources. If you have provided a review and would like it removed, please contact us.


13. Updates to This Privacy Policy

14.1 Policy Changes

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • New legal requirements
  • Enhanced privacy protections
  • User feedback and concerns

14.2 Notification of Changes

Material Changes: We will notify you via email or prominent website notice Minor Changes: Updated effective date and posting on our website Continued Use: Your continued use of our services constitutes acceptance of changes


14. Contact Information

14.1 Privacy Inquiries

For questions about this Privacy Policy or to exercise your privacy rights:

Email: info@issinvestigation.com
Phone: (718) 837-3910
Mail:
International Security Services, Inc.
2720 86th Street
Brooklyn, NY 11223

14.2 Response Time

We will respond to privacy requests within:

  • 30 days for most requests
  • 45 days for complex requests (with notification of extension)
  • 72 hours for data breach notifications (where required)

15. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of New York without regard to conflict of law principles. Any disputes will be resolved in the courts of Brooklyn, New York.


This Privacy Policy is effective as of June 4, 2025 and was last updated on June 4, 2025.

We use cookies and collect data to enhance your experience. By clicking “Continue,” you agree to our Privacy Policy and Terms of Use.

August 10th, 2022

Property Security Evaluation Report

Your Individualized Property Evaluation Report

Your site’s individualized property evaluation report contains information and analysis that you need to properly manage your site’s security needs. That information includes detailed analysis of the crime rate in your area, site access and parking protocols, and existing security infrastructure. Interior inspection includes analysis of emergency exits, fire suppression capabilities, and alarm infrastructure for emergencies. Exterior inspection includes analysis of structural defects, property lighting, and potential vulnerabilities in building access.

In addition to those inspections, our analysis also considered environmental factors, potential risks from older trees, outside property maintenance, and nearby crime that may overflow to the area. We also examined emergency response planning, including fire evacuation protocols and information supplied to residents about proper evacuation process.

 

Pressing Suggestions


We highly suggest a camera placement along this driveway, as the overhead cameras in the back parking lot may not capture all makes, models, and license plates of cars entering in and out based on the angle they are recording from. The best camera placement would be at the green circle closest to the sidewalk/street.
The common area is easily accessible, but based on the angle that cameras are set at the front lot, anyone can enter the basement common area concealing the side of their face that is facing the camera. This is not to say that the camera arrangement should be changed, but it is highly recommended to have coverage in this common area as the common area is on a lower floor not visible from the sidewalk.


However, a few fundamental problems exist when it comes to access control of the back parking (a big territory). Even though only two issues have ever occurred there, the wide-open access point to that lot may need to be corrected sooner than later as there is a significant uptick in crime in the 62nd precinct.

Furthermore, there are two fundamental surveillance blind spots along the driveway leading to the back parking lot and every common area.

Lastly, however unlikely it may seem, tenants should have resources and a physical guide for situations that may require an evacuation. Whether it be a flood or fire, each tenant should know how to use a fire extinguisher and where to evacuate to during a flood regardless of their proximity to a shoreline.


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