Hire professional concierge security services in NYC. ISS provides expert concierge and doorman services, enhancing property security while offering personalized assistance to residents and guests.
4.9
(out of 5)
Customer rating of 400+ reviews.
Maintaining High Standards of Customer Service
Properties like upscale residential buildings and corporate lobbies need security personnel who can maintain a high standard of customer service while still providing effective security. A concierge must be both a welcoming presence and a vigilant overseer of property safety.
Controlling Access and Preventing Unauthorized Entry
An important role for any doorman or concierge is to manage access, ensuring that only authorized individuals are allowed entry. Managing entry points efficiently and with a friendly approach is key to ensuring the safety of all residents, guests, and staff.
Managing Deliveries and On-Site Safety
Luxury residential and commercial properties see frequent deliveries, service personnel visits, and vendors. Ensuring these are well-coordinated, monitored, and securely managed without disruption requires skilled personnel trained to balance both service and security.
Maintain a welcoming yet secure entrance for residents and guests, managing access and package deliveries with professionalism and courtesy.
Deliver professional greetings and visitor management, enhancing corporate image while maintaining building security seamlessly.
Create a welcoming and safe environment in hotel lobbies and entrances, elevating guest satisfaction and service standards.
Support front-desk functions, manage campus visitors, and uphold safety measures with a friendly, approachable presence.
Provide a reassuring welcome while enforcing security protocols to protect patients, staff, and property — combining empathy with vigilance.
Contact us for a tailored concierge solution that perfectly blends security with exceptional customer service.
Schedule a CallExperienced and Personable Concierge and Doorman Staff
At ISS, our concierge staff are trained to provide a balance of security and hospitality. Whether they are stationed as a doorman at a residential high-rise or offering concierge services in a corporate setting, they ensure safety while providing high-quality customer care, making residents and guests feel welcomed.
Comprehensive Access Control and Monitoring
Our concierge services go beyond hospitality. Our personnel use a Guard Management System to document all visitor and delivery activity, providing real-time reporting that allows property management to track who is coming and going, thereby maintaining complete transparency and accountability.
Supervised Service Quality and Consistent Oversight
Regular supervisor visits are conducted to evaluate the performance of our concierge and doorman personnel. This ensures that our service standards are consistently met, providing you with not only professional security but also accountability and quality assurance for the concierge experience.
Start by filling out our quick online request form or calling our office. We assess your specific needs and create a tailored proposal.
Based on your property’s requirements, we develop a concierge plan that balances hospitality and security for doorman and corporate concierge services.
Our trained concierge and doorman staff are deployed to your property. They manage entry points, assist guests, and provide a welcoming, secure presence.
Supervisors oversee concierge performance, with periodic evaluations and real-time management reports so you remain informed without day-to-day oversight.
Our highly trained concierge professionals combine hospitality with vigilant security — providing residents, employees, and guests with an outstanding experience. Ready to get started?
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Your site’s individualized property evaluation report contains information and analysis that you need to properly manage your site’s security needs. That information includes detailed analysis of the crime rate in your area, site access and parking protocols, and existing security infrastructure. Interior inspection includes analysis of emergency exits, fire suppression capabilities, and alarm infrastructure for emergencies. Exterior inspection includes analysis of structural defects, property lighting, and potential vulnerabilities in building access.
In addition to those inspections, our analysis also considered environmental factors, potential risks from older trees, outside property maintenance, and nearby crime that may overflow to the area. We also examined emergency response planning, including fire evacuation protocols and information supplied to residents about proper evacuation process.
However, a few fundamental problems exist when it comes to access control of the back parking (a big territory). Even though only two issues have ever occurred there, the wide-open access point to that lot may need to be corrected sooner than later as there is a significant uptick in crime in the 62nd precinct.
Furthermore, there are two fundamental surveillance blind spots along the driveway leading to the back parking lot and every common area.
Lastly, however unlikely it may seem, tenants should have resources and a physical guide for situations that may require an evacuation. Whether it be a flood or fire, each tenant should know how to use a fire extinguisher and where to evacuate to during a flood regardless of their proximity to a shoreline.
